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As many products from Tim Kenzie's klozet are custom made to order to fit your child’s size and color choice, NO refund will be given for any item after it has been shipped unless it is defective upon arrival. Workmanship is 100% guaranteed, so if there is a flaw in an item you have received; please contact us to exchange it for a similar item. However, due to the delicate nature of our handcrafted items, NO warranties or refunds are given for wear and tear of an item with use. Please be aware that all sales are final and NO refunds will be given for returned merchandise for ANY reason. Defective merchandise may be returned for exchange only. ALL SALES ARE FINAL.